30 Days from Receipt
You may request a return or exchange within 30 calendar days of receiving your goods. The window begins on the day you receive the order.
Eligible Conditions
Returns are accepted for new or lightly used goods, defective goods and product quality issues. Customer preference returns and product issue returns are accepted.
How to Request a Return
Email [email protected] with your order number, the item and your reason for returning it. Returns are sent to the United States. Contact support before mailing your return to receive the correct U.S. return address.
Return Shipping
You are responsible for return shipping for a customer preference return. ROOGHEKSS is responsible for return shipping for a product issue. We do not charge restocking fees or other additional return fees. The return shipping responsibilities above still apply.
Refunds
After the returned item is received, refunds are processed within 7 business days to the original payment method. Your payment provider’s posting time may differ.
Exchanges
Contact support for the mailing address and send the item back. A replacement will be arranged after the returned item is received.
Order Changes & Cancellations
Contact support as soon as possible if you need to change or cancel an order. Support will review the order’s current processing or shipping status; a cancellation outcome is not guaranteed.