Where We Deliver
We ship to the United States, Canada and all 27 European Union countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Shipping Costs
Shipping is $5.99 when your merchandise subtotal is below $35.99. Orders of $35.99 or more ship free. Shipping charges do not count toward this threshold.
Processing & Transit
Orders are processed Monday-Friday in 2-5 business days. There is no weekend processing. Transit is estimated at 15-30 calendar days after dispatch; processing time is additional. Delivery estimates are not a guaranteed arrival date.
Dispatch & Tracking
Orders ship from 200 TUNNEL RD APT 113, ASHEVILLE, NC 28805-1867, United States. A tracking email is sent after dispatch.
Taxes & Duties
Taxes and import duties are included. You will not be charged additional customer taxes or duties.
Address Changes
While your order is processing, request an address change by emailing support. Address changes are not accepted after shipment. ROOGHEKSS is not responsible for delivery issues caused by an incorrect address you supplied.
Delivery Problems
If your parcel is delayed, appears lost or arrives damaged, email [email protected] with your order number, tracking details and photos when applicable so support can review the issue.